Returns & The Pai 90-Day Confidence Guarantee
We want you to love your skin, which is why we offer a 90-day return policy on all products, even if they have been opened and used. If a product isn't right for your complexion, we will provide a full refund or exchange to help you find your perfect match.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
Pack Your Items
Securely package the products in their original box or any sturdy mailing container to ensure they arrive safely.
Generate Shipping Label
Download and print your prepaid return shipping label provided by our portal and attach it to the outside of your package.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing