Frequently Asked Questions
Everything you need to know about our organic skincare and your shopping experience.
Are Pai Skincare products suitable for sensitive skin?
Absolutely. Our products are specifically formulated for sensitive and eczema-prone skin. We use high-quality organic ingredients and avoid common irritants like synthetic fragrances, alcohol, and harsh preservatives.
Is your packaging recyclable?
Yes, we are committed to sustainability. The majority of our packaging is made from glass or recyclable plastic. We also use FSC-certified cardboard for our outer boxes and biodegradable packing peanuts.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout, which generally deliver within 1-2 business days depending on your location.
What is your return policy?
We offer a 90-day satisfaction guarantee. If a product isn't right for your skin, you can return it within 90 days of purchase for a full refund or exchange, even if it has been opened.
Do you test your products on animals?
No, Pai Skincare is proudly Leaping Bunny certified cruelty-free. We do not test our finished products or ingredients on animals, nor do we sell in countries where animal testing is required by law.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.